iSSA Virtual Assistant : At least 75 % L0 Calls
will
be managed
by iSSA – VA
Insight Engine (AI Algorithm) : Rich Repository of Enterprise Data with Easy Search & Seamless Integration with CRM
OMNI Channel touch Points (24/7 & Multilingual) : Customers can Interact with iSSA via Phone, Toll free, WEB, etc.,
Session handover to Live Agent : Seamless auto transfer to Live Agent only on need basis
Quick Set up and Easy Administration : Shorter duration of deployment time (around 6-8 weeks)
Cloud-Based System
You only need iSSA & internet connection. No hardware required.
Full Agent Interface
Everything a call center agent needs - from dialing to order-taking to resolution.
Insight Engine
Designed to create intelligence out of historical records and open data for scoring.
Information Store
iSSA store for supervised / un-supervised learning (in-house or on-cloud ).
Omni-channel Gateway
Seamless transition between virtual and live agent via audio / video / chat.
Reporting and live dashboard
Run off-the-shelf or tailored reports & show real time data internally.
Intelligent Intuition
Capture and understand conversation (with ascent & linguistic variance) to correlate insight.
Multi-Channel Experience
Integrated multi-channel experience (web, mobile, WhatsApp and TFN).
Domain Flow & ML Model
Configure pre-built process categories and ML models, to get started much faster.
Quality Control
Listen to call recording & real time conversations. Track agent productivity.
Outbound & Inbound
Make & receive calls. use IVR? iSSA is the only system you need.
API & integration Strategy
Link iSSA APIs withyour ERP or leverage reusable info-uploaders.
Auto recognition of context through IOT
As a Service Model
Increase of COP
Conversation led reduction of truck re-rolls
Elastic Search – Technicians can search on customer information
Efficient Scheduling – based on skillsets, location etc
Real time alerts – push notifications on pending jobs
Conversation led work order management
